Senior Warehouse Administrator

Palletways Fulfilment are looking to appoint a Senior Warehouse Administrator to join their team based at Fradley.

Reporting to the Head of Fulfilment the role incumbent will be responsible for supervising the day-to-day admin and customer services function ensuring that we provide excellent customer service to logistic customers whilst also ensuring that all administration targets and deadlines are met.

The main duties will include:

• Ensuring orders are inputted within the agreed timescales.
• Processing customer orders in a quality and timely manner.
• Checking and actioning order discrepancies.
• Ensuring that all depots comply with customer requirements.
• Ensuring all administrative activities are carried out efficiently and in line with requirements.
• Regularly checking current processes to identify improvement and/or amendments.
• Identifying and resolving customer queries by liaising with the team and relevant departments.

IT competency in Microsoft Excel and Word are a pre-requisite, along with a good telephone manner and excellent communication skills.

The ideal candidate must be a good problem solver, who has a proactive and professional approach along with good attention to detail and strong organisational skills, proven time management and excellent leadership.

Hours of work will be 09:00 - 17:00 (with a 60-minute unpaid break) Monday to Friday, however flexibility will be required to cover holiday/staff absences.