Customer Services - Ketra Logistics

Ketra Logistics have been providing local companies across Southeast London with a range of distribution services and solutions for over 30 years. We have remained dedicated to customer care by striving to provide the highest levels of service. Our philosophy of placing the customer at the centre of our operation has meant we have always conducted ourselves with integrity and a commitment to delivering on our customers promises. As a Member of Palletways – the UK and Europe’s leading pallet network – we have access to over 120 depots across the UK. We provide Next Day and Economy delivery options for palletised freight. Competitively priced, our tariffs provide full, half and quarter pallet rates to anywhere within the UK. From our Thamesmead depot we have established ourselves as the premier provider for express palletised freight in Southeast London. We are seeking an enthusiastic and hard-working Customer Service Agent to join our thriving team in a busy pallet delivery company in providing excellent proactive customer care to all our customers. This role will be based in Thamesmead, London.

Job Description:

• Oversee the deliveries of all our customers to ensure they are delivered on time and in full
• Chase depots to follow up on delayed deliveries
• Ensure customers are kept up to date with any delays in a courteous manner
• Handle requests from customers and depots to ensure that issues are resolved promptly and professionally
• Working off the Palletways portal to ensure all customer deliveries are meeting service levels and proactively keep our customers informed
• To perform all duties to a high standard in attitude, approach, and appearance
• Support the manager on higher, more in-depth tasks and projects when required
• Respond to emails in a professional way
• Be able to prioritise jobs as needed and have a flexible approach to work

Experience/Requirements:

• GCSE English and Maths
• Previous industry experience is preferable
• At least 1 years in a customer service role
• Time keeping skills
• Keen attention to detail
• Microsoft office literate

Company Benefits:

• Life insurance with additional medical support package
• Pension
• 20 days holiday
• Training and development encouraged
• Full training for role