Posted Date
7/05/2024
Description
Are you looking for your next opportunity in an expanding business with a nationwide presence?
If the answer is yes, we are a great company, with great people! So why not join us.
Title: Scheduler
Location: St Asaph, Denbighshire
Hours: 37.5 hours
Salary: £22,308 per year
Conveniently located on Junction 26 off the A55, 40 minutes from Chester and Wrexham by car or by local public transport links.
GreenThumb Ltd has been making lawns look beautiful, lush green and weed free for over 36 years. From our humble beginnings in North Wales, we have grown to become Europe's largest Lawn Care company, with over 220 branches nationwide.
What we can offer you
22 days annual leave (rising to 26 days with service), plus all public/bank holidays
Well-appointed office environment with free onsite parking
Medical cashback scheme, including online GP and Physio, counselling and support service, and well-being discounts
Employee discount scheme (discounts on major retail and leisure brands)
Free lawn treatments
Cycle scheme
Occupational sick pay, maternity pay, paternity pay schemes
Job-specific training and continuous development opportunities
Long-service recognition
Christmas shutdown
About the role
The role of the Scheduler is to create a working schedule to ensure delivery of GreenThumb Lawn treatments to our customers. To exceed expectations and to deliver high quality, efficient service for both our customers and our lawn operatives.
Main Duties;
Set optimisations for your allocated territories to allocate correct work orders and provide the working schedule for an operative.
Take ownership to understand and learn your territory adding efficiency to the work you provide in that territory.
Organise Workflow and highlight any potential challenges in your territory.
Review Daily figures to meet revenue targets and SQM
Liaise with Branch managers and Lawn operatives daily to assist with any updates or changes to schedules.
Ensure all new customers receive first treatment within 2 weeks of request.
Ensure any reschedule request are actioned in an appropriate time frame.
Respond and communicate to customers via telephone and email communications.
Review scheduling reports regularly to monitor cycle performance and track treatment completion rates.
Share best Practice and make suggestions for platform enhancements.
Action in day sickness &SQM for future scheduled dates
Action any Tasks or cases assigned to you in a reasonable timeframe.
Work Collaboratively with a #Oneteam attitude to ensure all regional KPIs are met.
Act with integrity at all times, championing excellent customer service.
Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment.
Essential person specification;
Excellent written and verbal skills.
Willingness to advance internally through self-development and training.
Results orientated with a great awareness of team and department goals.
Good written communication skills.
Adept problem-solving skills.
Competent working towards and developing KPI’s.
A ‘customer first’ attitude and approach to working.
Efficient working with Salesforce and Office programmes.
A team player that is confident communicating and collaborating with other departments competently.
If you think you fit the criteria and would like to work for a forward-thinking business, why not join us by clicking “apply” below - we want to hear from you!
Salary22,308.00 Annual