Customer Service

Overview 

This one-day session will help individuals focus on the importance of customer service with a focus on: 

  • Meeting and greeting the customers 
  • Finding out and delivering customer expectations 
  • Quality of experience 
  • Creating opportunities to sell drinks during service 
  • The basics of good customer service and sales 

Course Content 

 What is Customer Service?

  • First Impressions with Personal Brand and Professional Standards 
  • The Science of Persuasion 
  • Customer Service Strategy 
  • Features and Benefits 
  • The G.I.F.T.S. theory 
  • Communication
  • Active Listening Skills 
  • Questioning Skills 
  • Building Rapport and Trust 
  • Improving your approach with lasting Impressions 
  • Handling Customer Complaints 
  • Don’t take it personally! 
  • Offering solutions 
  • Applying your learning to work