Family Services Lead Coordinator

• Suffolk County Council – West Suffolk House, Bury St Edmunds IP33 3YU - Hybrid
• £38,223 per annum (pro rata for part time)
• 37 hours per week - Flexible working options available
• Permanent

This is an exciting time to join and be part of shaping Special Educational needs and Disability (SEND) services across Suffolk.

We are looking to recruit a Family Services Lead Co-ordinator to join our West Suffolk Family Services Team, to lead and support the work of their locality team.

Family Services provide support, information and guidance to children and young people with SEND and their families, predominately those that require an Education Health and Care Plan.

Your role and responsibilities

• ensure that children, young people, and families are at the heart of everything we do
• use evidence to inform the development of the team and be solution orientated
• line manage and provide casework supervision to your team who support individual children and young people and their families through their education pathway and/or SEND Journey
• ensure that assessments and advice are of high quality and delivered within statutory timescales
• contribute to the Local Authority’s response to supporting children and young people who have been permanently excluded and who have an Education, Health and Care Plan (EHCP)
• provide challenge to education providers to ensure provision meets the needs of individual children and young people with an EHCP
• model the Ideal Worker values, setting the expectation for the team to demonstrate an Ideal Worker
• support the work of the Family Services Manager to ensure compliance with statutory guidance such as SEND Code of Practice
• lead and support effective working relationships for the team with families, local education settings and multi-agency partners.

You will need

• Suitable professional qualification at graduate level or equivalent experience in a relevant area of work.

You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

Empowering Everyone

We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report

For more information

Please contact Joanna Howell (she/her) for a casual conversation. You can reach them by calling 01473 263972 or emailing: joanna.howell@suffolk.gov.uk

How to apply

Step 1 - Read the Job and Person Profile (JPP) (docx).

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.

1. Can you describe a time when you had to lead and motivate a team through a challenging situation? What was your approach, and what was the outcome?
2. Describe a situation where you had to communicate sensitive information to a family or professional partners. How did you approach this, and what was the result?
3. Describe a significant change you've had to implement in your team or service. How did you manage this process, and how did you ensure buy-in from your team?
4. Give an example of how you've used data analysis to inform decision-making or improve service delivery in your previous role.
5. Can you describe your experience in building and maintaining effective working relationships with families, education settings, and multi-agency partners? How have these relationships benefited the children and families you support?
6. Describe a situation where you've promoted diversity and inclusion in your work. What was your approach, and what was the impact?

Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. If you would like an adjustment to this process due to a disability, please contact us at 03456 014412 or: recruitment@suffolk.gov.uk

If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing: recruitment@suffolk.gov.uk or calling 03456 014412.  If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11.30pm, 17 September 2024.

Promoted as JOTW (Job of the Week) on Suffolk Jobs Direct.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.  #LI-Hybrid

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).