Health Business Centre Administrator

• Suffolk County Council – Allington House, Ipswich, IP4 4ER (Hybrid)
• £23,114 per annum (pro rata)
• 27 hours per week
• Permanent

As a modern, flexible and effective organisation, we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. That’s why, when you join us as a Health Business Centre Administrator, you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career. You will be based at Allington House, Ipswich with flexible and hybrid working options.

Reimagine the possibilities.

The Health Business Centre (HBC) is an integral and key element of the Suffolk 0-19 Healthy Child Service and its function is to support the delivery of the Health Visiting and School Nursing services to children and young people across Suffolk, ensuring that families receive a seamless, efficient and timely response. It is also the single point of contact for all clients, staff and stakeholders.

Your role and responsibilities

You will:

• work alongside Health Visitor and School Nurse teams to receive, register and process newly born and newly registered children into the Suffolk area via a computerised system (SystmOne - the computer system used by many Suffolk GP’s and Hospitals)
• be responsible for processing these children as required by the relevant service specification, for 0-5 Health Visiting this spans a number of interventions including making appointments for Antenatal and new births through to scheduling 1 and 2 year developmental reviews, ensuring we meet Key Performance Indicators (KPI’s) for the service
• provide a telephone and email service to clinicians and service users between 8am - 5pm.

You will need to:

• work well within a team as well as part of a matrixed team
• be adaptable and quick to learn
• work off your own initiative
• solve problems in a sometimes pressurised environment
• be well organised in planning and working ahead
• have outstanding communications skills for dealing with both internal and external customers
• have good working IT skills to work across a range of software i.e. Microsoft packages, SystmOne.

The expectation would be for you to have the flexibility to be able to offer either an 8am start or 5pm finish for part of your working week

You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

The team’s purpose is to support the clinical teams in the delivery of Healthy Child Programme. We value teamwork, a solution focused approach and positive working relationships.

We will offer you

You will receive induction into the HBC, management supervision and ongoing development to support you in this new role. As well as opportunities for career development supported by in-house training and other learning opportunities.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Wendy Massingham (she/her) for a casual conversation. You can reach her by calling 07714 396381 or emailing Wendy.Massingham@suffolk.gov.uk.

If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.

How to apply

Step 1 - Read the Job and Person Profile (JPP) (docx).

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Write a supporting statement answering the following questions below. You should use the Supporting Statement template (other formats may not be accepted). Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.

1. In your own words, what do you know about Children and Young People Service's within Suffolk? (Max 200 words)
2. Why are you applying for this role? (Max 200 words)
3. Tell us what 3 key skills you could you bring to this role. Give an example against each detailing how you have demonstrated this. (Max 500 words)
4. Give an example of a challenging situation you have had to deal with to conclusion. (Max 300 words)
5. Tell us what experience you have of planning, organising and prioritising your workload. (Max 300 words)

Step 3: Click ‘Apply Now’ to start your online application and upload your supporting statement on the final page (without a supporting statement, your interest will not be progressed).

If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing HDrecruitment@suffolk.gov.uk or calling 03456 014412.  If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11.30pm, 17 September 2024.

Interview date: Wednesday 25th September 2024.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).