Are you a recent graduate eager to dive into the legal world?

Launch your legal career with us: Exciting opportunity at an award-winning North Leeds Law Firm!

Our prestigious, award-winning law firm in North Leeds is expanding, and we are looking for a dynamic New Enquiry Handler to join our growing team.
This role is your gateway to a fulfilling career in law, offering unparalleled training and development opportunities.
 
Why join us?
* Kickstart your legal journey: As a new enquiry handler, you’ll be the first point of contact for prospective and existing clients, making your role crucial in shaping the firm’s image. This position is perfect for those who are still exploring various legal fields and want to gain comprehensive exposure to different aspects of law.
* Climb the career ladder: Many of our team members have started in this role and progressed through the ranks, thanks to our supportive environment and focus on professional growth. We are committed to your development and provide extensive training to help you excel.
* Award-winning Firm: Join a firm recognised for its excellence and commitment to client service. You’ll be part of a team that values your contributions and supports your career ambitions.
Key responsibilities
* Engage with prospective clients, capturing their enquiries through detailed questionnaires
* Handle a variety of case types, including personal injury and private client matters
* Manage a diverse workload in a collaborative team setting
* Conduct outbound calls to gather additional client information
* Send client contracts via email
* Respond to phone calls, text messages, emails, and live chats
* Accurately enter client details into our case management systems
 
Essential knowledge and skills
* Customer service – Deliver exceptional client care with every interaction
* Client care – Ensure clients feel heard and valued
* Telephone call handling – Manage calls efficiently and professionally
* Microsoft Office – Proficiency in MS Office suite
 
Desired experience
Previous roles requiring high-level communication skills are advantageous.
 
Key competencies
* Attention to Detail: Ensure accuracy in all tasks
* Engaging Customer Service Skills: Build rapport and trust with clients
* Organisational Skills: Manage your time and workload effectively
* Communication and Literacy: Excellent verbal and written skills
* Empathy and Sympathy: Understand and respond to client needs sensitively
* Teamwork and Independence: Work collaboratively and follow instructions in a fast-paced environment
 
Remuneration
£21,367.00-£24,500.00 per year.
 
Job type
Full-time, permanent.
 
Schedule and working hours
Monday to Friday. Departmental opening hours are Monday to Friday, 09:00 to 17:00.
 
Benefits
* Company pension
* Free on-site parking
* Employee Assistance Programme
* Training opportunities and progression plans
* Death in Service
* Income protection
* Treat days
 
Work location
Oakwood, Leeds. In person.
 
Start your career with confidence
If you’re passionate about law and ready to start your career with a firm that values your growth and development, apply today.
Join us and become part of a team where your skills and aspirations are nurtured and where you can make a meaningful impact from day one.
 
How to apply
Click the apply button and attach a CV and cover letter, or email your application directly to recruitment@oakwoodsolicitors.co.uk.