Posted Date
12/03/2025
Description
Associate Delivery Manager
Location: National*
Closing Date: 20th March
Interviews: W/C 31st March (subject to change)
Grade: HEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: National: £34140 - £37105. London: £38661 - £42019.
Working pattern: Full-time, part-time, flexible working, job share.
Contract Type: Permanent.
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for an Associate Delivery Manager here at Justice Digital, to be part of our warm and collaborative End User Compute Services (EUCS) team.
This role aligns against Associate Delivery Manager from the Government Digital and Data Framework
The Delivery Manager will be supporting the Senior Delivery Manager responsible for the end-to-end service delivery working capabilities within the Service Area.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
• Working with the Senior Operations and Delivery Managers, and Product Leads to ensure Services/Products are used effectively within MOJ and that delivery of solutions and functional use aligns with MOJ standards and industry best practices.
• Works with the above and other interested parties, in the development and delivery of the Service strategic roadmap.
• Ensuring that implemented solutions are simple, easy to use and are delivered in a user-centric way.
• Collaborate with operations and support teams to provide support, improve processes, improve efficiencies, and enhance the overall user experience.
• Working alongside the Senior Delivery Manager managing and reporting on multiple suppliers’ delivery.
• Support the management of the Business as Usual (BAU) services.
• Assistance and support incidents from a service perspective by prioritising the most important or high value tasks.
• Monitoring performance of the relevant service line working with architects and engineers to identify continuous service improvements.
• Working with internal teams and suppliers to identify resolutions to incidents and problem tickets and utilise this data to improve the service of a product.
• Working alongside the delivery manager leading daily standups, retros or any other team meetings.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Person Specification
Essential
• Understand how the needs of the team and the product vary across the stages of the product life cycle.
• Focus the team on what is most important to the delivery of products and services by collaborating and working well.
• Effectively manage stakeholder expectations.
• Understand the environment and prioritise the most important or high value tasks.
• Experience with change processes and governance.
• Identify and compare the best processes or delivery methods in a fast-paced working environment using Agile tools and techniques (Jira, Confluence, Miro).
• A good understanding of Microsoft and other environments and the underpinning products and technologies including M365, MS Teams, SharePoint Online.
• Awareness of Identity and Access Management (IDAM) and security principles and technologies: RBAC, modern Multi Factor Authentication (MFA), Single Sign on (SSO), Microsoft EntraID.
• Use and awareness of recognised methodologies - ITIL, Agile or similar.
Willingness to be assessed against the requirements for SC clearance.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
How to Apply
Candidates must submit a CV and statement of suitability (of no more than 750 words) via our applicant website Jobtrain, which describes how you meet the requirements set out in the Person Specification above. Applicants who do not submit both a CV and a separate statement of suitability will not be invited to attend an interview.
In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
• Communicating and influencing
• Working together
• Changing and improving
• Managing a quality service
A diverse panel will review your application against the Person Specification above.
Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.
Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift -
• Awareness of Identity and Access Management (IDAM) and security principles and technologies: RBAC, modern Multi Factor Authentication (MFA), Single Sign on (SSO), Microsoft EntraID.
• Use and awareness of recognised methodologies - ITIL, Agile or similar.
Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.
A reserve list may be held for up to 12 months, from which further appointments may be made.
Salary34,140.00 - 42,019.00 Annual