- Suffolk County Council – Endeavour House, Ipswich, IP1 2BX - Hybrid
- £32,076 - £38,223 per annum (pro rata if part time)
- 18.5 hours (2.5 days) - Flexible working options available
- Fixed term or Secondment (up to 10 months)
We’re focused on making a meaningful difference to communities across Suffolk. Providing managers and practitioners with the right tools and information to do their job effectively leads to improved outcomes for children in Suffolk and their families. As a Business Intelligence Officer in the CYP Intelligence team you’ll be as keen to collaborate and build a bright future as we are. So, to make a positive impact, connect with us and join our supportive team.
Your role and responsibilities
As a Business Intelligence Officer, you will be supporting Children and Young People’s Services (CYP) as a whole and Suffolk Youth Justice Service (SYJS) practitioners and managers directly with IT systems and related training to support a cycle of effective data recording which in turn supports effective reporting and analysis.
This is a varied role, but a typical day might include:
- delivering training to users of the SYJS case management system Core+ to ensure staff are confident in the use of the system, understand recording essentials and reasons for data capture.
- creating and maintaining user guides, videos, and other documentation relevant to supporting users of Core+.
- supporting users of Core+ with faults and queries and escalate issues which cannot be resolved to the Business Intelligence Manager, SCC IT or suppliers as appropriate.
- undertaking day-to-day system administration such as creating/removing users, system configuration to meet recording requirements and User Acceptance Testing ahead of system upgrades.
You will need
- experience training and supporting users in IT systems
- experience in building relationships with staff and stakeholders
- experience creating user guides and support information using a variety of methods
- ability to produce information in an accessible format for a wide range of audiences
- comfortable presenting and speaking in front of different audiences
- good understanding of the Data Protection Act, information governance and patient confidentiality regulations
- knowledge or experience within the youth justice arena would be a bonus but is not essential.
You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would welcome the opportunity to consider your application.
The team
In the CYP Intelligence Hub, we are a friendly group of intelligence analysts, data specialists, systems experts and systems trainers who support all parts of the CYP Service.
The role of the team is to:
- develop understanding of data and intelligence across the business through effective oversight of local reporting.
- create the tools and technologies that assist in developing an effective evidence-based approach to service delivery for the people of Suffolk.
- effectively maintain and develop key case recording systems and deliver system training and support using a multitude of platforms.
- complete all statutory returns to government bodies.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
For more information
Please contact Katarina Brown (she/her) for a casual conversation. You can reach her by calling 01473 265173 or emailing Katarina.brown@suffolk.gov.uk
If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.
How to apply
Step 1 - Read the Job and Person Profile (JPP) (docx).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - [Your Recruitment Advisor will discuss application options with you and insert the relevant information here]
If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.
Closing date: 11.30pm, 18 September 2024
Interview date: WC 23/09/2024
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
- up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- membership of a competitive Local Government Pension Scheme (LGPS)
- travel, lifestyle, health and wellbeing benefits
- performance-related annual pay progression, in addition to an annual cost-of-living pay increase
- training and encouragement to expand your knowledge
- a variety of career development opportunities across our organisation
- diverse and active staff networks
- flexible working options, with the right to request flexible working from your first day
Plus lots more!
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).