Senior Revenue Operations Manager

Join us on the Journey...

National Express are recruiting an experienced Senior Revenue Operations Manager to join the team, based at our Head Office in Digbeth, Birmingham. The successful candidate will run the day to day management of a portfolio of routes, overseeing all pricing and revenue management, with targeted KPI’s and responsibility for delivering the budgeted revenue growth.

What you'll do:

• Work in association with Blue Yonder to develop ‘Ways of Working’ for the revenue management team to support transition to next generation technologies
• Develop and deliver rev man team training to ensure incumbents are supported through the change in technologies
• Bring support and experience of revenue management system upgrade/transitions to a team where there is little experience
• Support technical integration of RMS upgrade by construction and documentation of departmental ways of working, and lead the training program such that the solution is optimal and the team understand their new roles
• Line management responsibility for Route Analysts
• Be responsible for managing c.50% of the network services with a revenue contribution of c.£130M, while supporting transition from a rules based pricing solution to an algorithmic solution (a project scoped to deliver an incremental £7m/annum)
• Ensure successful transition from where we are now to algorithmic pricing, most importantly managing the team through this transition with training collateral and supporting documentation
• Be responsible for up skilling the entire team to support technical upgrade, conducting or leading all training materials
• Evolution of existing reporting requirements to support team training/documentation
• Support in defining the three year plan
• Ensure ways of working is successfully deployed within the rev man function
• Establish KPIs and metrics to evaluate the effectiveness of technology investments on commercial success
• Work closely with business functions, supporting with and leading (where relevant) supplier relationships associated with the delivery of revenue optimising technologies

What you'll need:

• Bachelor’s degree in numerical subject
• Proven experience within revenue department function
• Experience of leading teams through change – ideally RMS upgrades/deployments
• Excellent leadership, communication, and interpersonal skills
• Demonstrated ability to manage cross-functional teams and drive strategic initiatives
• Experience of constructing, documenting and training departmental process

What we offer in return for your hard work and commitment...

• Free Bus & Coach travel for yourself on the National Express network
• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network
• 50% discount for friends and family on full fares on our coach services
• Life Assurance
• Company pension
• Employee Assistance programme
• Private online GP service

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.